• Provide end users (500) on premise and remote, with assistance solving computer related problems, such as malfunctions and program problems.
• Test, maintain, and monitor computer programs and systems, SAAS support for O365, including Windows migration, deployments and imaging.
• Consult with management to ensure agreement on system Ensure accurate inventory for Asset Management via SAP.
• Train and coach onsite technicians and users to work with computer systems and programs.
• Manage IT projects while ensuring ITSM ticketing SLA’s are met.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
• Manage all documentation and drafted weekly IT project reports, which are presented at weekly status meetings.
• Increased customer satisfaction by implementing & configuring SolarWinds Web Help Desk software for ticketing system.
• Attend daily IT and weekly department head meetings to ensure IT deliveries are met.

Master’s Degree in Information Technology

Certified Associate in Project Management (CAPM)®

Certificate in Cybersecurity

Certified ScrumMaster (CSM)

Information Technology Infrastructure Library