Kirk Sam

Web Developer

IT Infrastructure Support

IT Project Management

Systems Engineering

Kirk Sam

Web Developer

IT Infrastructure Support

IT Project Management

Systems Engineering

Resume
Experience
2022 - Present
IT Consultant
OSI Digital
  • Desktop Support- troubleshooting, configuration, software installation
  • Adept at MS Office 365, Windows, Active Directory, ticketing systems
  • Network Support – IDF/MDF, switches, routers, access point
  • Oversee training and professional growth of Technicians
2019 - 2022
Desktop Support Team Lead
Allied Digital Services LLC
  • Provide end users (500) on premise and remote, with assistance solving computer related problems, such as malfunctions and program problems.
  • Test, maintain, and monitor computer programs and systems, SAAS support for O365, including Windows migration, deployments and imaging.
  • Consult with management to ensure agreement on system Ensure accurate inventory for Asset Management via SAP.
  • Train and coach onsite technicians and users to work with computer systems and programs.
  • Manage IT projects while ensuring ITSM ticketing SLA’s are met.
2018 - 2019
IT Support Engineer/IT Manager
Priority Ambulance LLC
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
  • Manage all documentation and drafted weekly IT project reports, which are presented at weekly status meetings.
  • Increased customer satisfaction by implementing & configuring SolarWinds Web Help Desk software for ticketing system.
  • Attend daily IT and weekly department head meetings to ensure IT deliveries are met.
EDUCATION
2016 - 2018
Colorado Technical University
Colorado

Master’s Degree in Information Technology

2021 - present
Project Management
Project Management Institute

Certified Associate in Project Management (CAPM)®

2021 - 2021
Cybersecurity
BrainStation

Certificate in Cybersecurity

2019 - present
Scrum
Scrum Alliance

Certified ScrumMaster (CSM)

2019 - present
ITIL Foundation
Axelos

Information Technology Infrastructure Library

My Skills
Consulting
  • Web Design
  • Database
  • Cloud
  • Project Management
Languages
  • English
  • French Creole
Coding
  • WordPress
    90%
  • PHP / MYSQL
    75%
  • Angular / JavaScript
    85%
  • HTML / CSS
    95%
Knowledge
  • Website hosting
  • iOS and android apps
  • Create logo design
  • Design for print
  • Modern and mobile-ready
  • Advertising services include
  • Graphics and animations
  • Search engine marketing